Terms & Conditions
Terms and Conditions
These terms and conditions (the "Terms") tell you the terms and conditions on which we DKOLLECTION LTD, trading as ' DKOLLECTION ', with our registered office address at Preston Park House, South Road, Brighton, East Sussex, United Kingdom, BN1 6SB (“DKollection” or “we” or “us”) provide our services to you through our website (the “Site”) or otherwise.
DKollection may at any time revise or modify these Terms by updating this posting. You are bound by such revisions and modifications so we encourage you to visit this page to review the most current Terms from time to time.
1. BOOKING TERMS
1.1 These Terms will become binding on you, and you will be deemed to have accepted these terms on behalf of any other persons detailed on the booking, on the earliest of:
(a) you paying us a deposit;
(b) you making full payment of the cost of your villa; or
(c) we send to you, via e-mail or post, a booking confirmation that confirms the details of your booking.
(d) the 14 days cooling off period has ended
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
(a) the details they are providing are complete and accurate;
(b) he/she has read these Terms and has the authority to, and does agree to be, bound by them;
(d) he/she is over 21 years of age and where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services.
2.2. When you submit a booking to us, this does not mean we have accepted your booking. Our acceptance of the booking will take place as described in clause 1.1 (when a binding contract is entered into).
2.3. If we are unable to fulfil the booking, we will inform you of this and we will not process the booking further.
We reserve the right to alter any of the advertised accommodation prices. You will be advised of the current price of the accommodation that you wish to book before your booking is confirmed.
4. MAKING A BOOKING AND PAYMENT:
26.1. Once a binding contract has been entered into (see clause 1.1), to cancel the entire booking or any component, the person making the booking must notify us in writing. If you cancel after the 14-day cooling period you will lose your deposit (50% of full booking price) and any other sums you have paid us.
Once you have sent us your booking request, we will send you an acknowledgement of your booking request by email, at which stage either an immediate Hold deposit of 300 (EUR, GBP or USD) is payable by Payment Card and then credited toward the required Booking deposit, or a full payment is made at this point in order to confirm your booking.
Your booking is confirmed and a contract between you and DKollection will exist and be bidding upon you when we have received funds at bank for your booking, you have signed a booking confirmation / agreement from the DKollection setting out the details of your booking, and DKollection has confirmed your booking.
Please check that all names, dates and timings are correct on receipt of your booking confirmation / rental agreement and advise us of any errors immediately. Where you have paid either a Hold and Booking deposit or a Booking Deposit at the time of booking, you must subsequently pay the full balance by the balance due date notified to you in the booking confirmation you received. If full payment is not received by the balance due date, we will cancel your booking and charge 50% of the full payment price.
5. DAMAGE OR SECURITY DEPOSIT:
A “damage” or “security” deposit may also need to be taken on the balance due date and will be confirmed to you at the time of booking. The Security Deposit is usually fully refundable provided no damage is done to the property.
6. NUMBER OF PEOPLE AT THE PROPERTY:
Only the number of persons stated on your booking confirmation, or for which beds have been provided, may use the property unless otherwise agreed in writing. The maximum number of people, including infants, allowed at the property may not be exceeded. DKollection has the right to terminate your rental without prior notice and without refund or compensation, or to automatically deduct a pro rata sum from your credit/debit card or security deposit or invoiced to you for any additional adults/children if the maximum number of people booked or staying in the house is exceeded, or if an event or large gathering is or has taken place without prior approval.
No events or large gatherings may take place at the property without the prior written approval of DKollection. DKollection has the right to terminate your rental without prior notice and without refund or compensation if the maximum number is exceeded.
8. YOUR RESPONSIBILITY FOR YOUR BOOKING:
When you make a booking, you guarantee that you have the authority to accept and that you do accept these Terms on behalf of your party. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
9. SPECIAL REQUESTS:
If you have any special requests, please let us know at the time of booking. We will endeavour to accommodate on all such requests, but we cannot guarantee that they will be met and we will have no liability to you if they are not.
We strongly recommend that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
11. IF YOU WANT TO CHANGE OR CANCEL YOUR BOOKING OR BOOKING REQUEST:
DKollection will amend, change or cancel any bookings withing the 14 days cooling-off period after that once a binding contract has been entered into (see clause 1.3), to cancel the entire booking or any component, the person making the booking must notify us in writing. Rebooking is subject to availability and you will be required to pay any price increases caused by seasonal rate fluctuations If you cancel you will lose your deposit and 50%of the full booking payment.
You are strongly advised to take out adequate insurance (as soon as your booking is confirmed) to cover the risk of suffering loss if you need to cancel the booking.
12. CHANGES OR CANCELLATIONS BY DKOLLECTION:
We will inform you as soon as reasonably possible in the unlikely event that there is a major change to or cancels your booking.
Because the contract for your accommodation is between you and the Accommodation Provider, any queries or concerns should be addressed to them. If you have a problem whilst at your accommodation, this must be reported immediately to the Accommodation Provider or their local supplier or agent. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain after returning home, complaint should be addressed to the Accommodation Provider. You will find the name and address plus contact details in the Pre-arrival documentation we sent you.
14. PRIVACY AND YOUR PERSONAL INFORMATION:
We will use the personal information you provide to us to:
(a) make the booking (this includes passing your personal information to any other third party organisations who need them so that your villa and any other arrangements can be secured);
(b) process your payment for the booking;
(c) send out a customer satisfaction survey at the end of your stay
We will not give your personal data to any other third party.
Where you provide us with personal information, you consent to this information being used as described in this clause.
15. FORCE MAJEURE:
We will not be liable for any failure to perform, or delay in performance of, any of our obligations under these Terms or any delay to, or during, your holiday that is caused by an event out of our control (Force Majeure).
A Force Majeure means any act or event beyond our reasonable control, including without limitation flight delays or cancellations, airport closures, adverse weather conditions, industrial dispute, civil commotion, riot, invasions, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of a public or private telecommunications network.
If a Force Majeure takes place that affects the performance of our obligations under these Terms we will contact you as soon as reasonably possible to notify you.
We strongly recommend that holiday insurance is taken out by you to cover the risk of holiday cancellation or curtailment in such circumstances.
If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.
17. LAW AND JURISDICTION:
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
Last modified [December 19 th 2022]